 The Political
Role of Tribes
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International Survey Projects
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 Service Delivery Standards in Four Public Institutions
During the second half of May 2002 the Center for Strategic Studies conducted a 2000 person survey sample of the service users at four Public Institutions: the Ministry of Industry and Trade, the Department of General Customs, the Income Tax Department, the General Corporation for Housing and Urban Development. The field study aimed at soliciting the perceptions of the service users and their assessment of the standard of the services rendered by those institutions at their central offices or operating branches in the governorate of Amman.
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